These General Conditions of Sale (hereinafter the "General conditions”), govern all relationships with users of the site and all sales of products between Legnosistemi srl, with registered office in Santeramo in Colle (Ba) at Via Avellino n. 3, pi 06600060724 and any user/purchaser (hereinafter the "Customer") made through the website www.esposistemi.it (hereinafter, the “Site”). Legnosistemi srl reserves the right to make, at any time, changes to the Site, its policies and its conditions (including these General Conditions). The Customer will be subject to the General Terms and Conditions, the contractual and general terms in force at the time of placing the order, unless changes to the aforementioned policies, terms and conditions are required by law. Legnosistemi srl may provide special offers for the Customer. If the Customer accepts, these special offers and conditions will replace the General terms and Conditions in whole or in part.
- PRODUCTS
1.1 The object of the sales regulated by these General Conditions are the products indicated for which the prices are already indicated by Legnosistemi srl and published on the Site in force at the time of sending the purchase order duly completed by the Customer, with the specifications indicated therein and, failing that, for the others, the prices will be agreed with the customer.
- ORDERS AND ORDER CONFIRMATION
2.1 The Customer, in order to place an order via the Site (hereinafter "Order”), unless the prices are already indicated, you must first proceed to enter on the Site all the personal data requested and necessary for the preparation of a quote. Such data will be processed in compliance with the legislation on the processing of personal data as contained in the Privacy Policy. The Customer is strictly prohibited from entering false and/or invented data. The personal data and e-mail must also correspond exclusively to your personal data and not to those of third parties. In the case of a purchase made on behalf of a minor, the personal data of the adult person making the purchase must still be entered.
2.2 The Customer, after sending the quote request, will be contacted by a commercial consultant, who will finalize the purchase proposal.
2.3 Orders (except for those for direct purchase for offers at prices already displayed) are considered accepted by Legnosistemi srl, and the sales contract perfected, only upon receipt by the Customer of a confirmation email and subsequently ratified by part of Legnosistemi srl (hereinafter the “Order Confirmation”).
2.4 In the event of unavailability of the Products in stock, Legnosistemi srl will immediately notify the Customer of the temporary impossibility of processing the Order. Furthermore, due to production capacity problems, there may be a maximum quantity of pieces that can be ordered which will be indicated at the time the Order is formulated by the commercial consultant.
2.5 Without prejudice to the execution of Orders already confirmed, Legnosistemi srl may suspend and/or cease the sale of the Products at any time and without notice if market and/or production needs so require, without the Customer being able to proceed any claim or complaint.
2.6 For production or logistics needs, the fulfillment of each order cannot take place before the times indicated by the consultant or in the order summary, but in any case unless otherwise expressly and agreed upon, the delivery times are purely indicative and they have no contractual value.
2.7.1 Customizations
Unless the customer opts for non-personalised products, once the order has been confirmed, the user will be asked to send the content they wish to print via email. The customer remains solely responsible for verifying the contents, spelling and graphics of the uploaded files. The processing time for orders with logo must be calculated from the day after the customer sends the files.
2.7.2 Users' responsibility for submitted content
The selection of contents and images to print, as well as the acquisition of the relevant authorizations for their reproduction, where necessary, remain the exclusive responsibility of the users. Legnosistemi srl will in no case proceed to verify the contents except in relation to the technical specifications and graphic compatibility with the requested specifications. Legnosistemi srl cannot in any way be held responsible for the unauthorized use of images by users and for any type of violation of third party rights existing on them. The user therefore exonerates Legnosistemi srl, also undertaking to keep it harmless and indemnify it from any liability towards third parties who may complain about violations of intellectual property rights, damage to the image, honour, decorum, moral integrity or in any case any pecuniary or non-pecuniary damage resulting from the printing of the images and contents uploaded by the user himself. In any case, Legnosistemi srl reserves the right to block any order that involves a clear violation of the intellectual property rights of third parties.
2.7.3 Checking graphics files
Legnosistemi srl will only examine the graphic files received to evaluate their conformity from a technical-qualitative point of view, based on specific production needs. Vector files must be sent in pdf, ai, eps, svg format and must include fonts or, alternatively, texts converted into paths. In any case, the verification does not include any spelling check, nor the creation or modification of graphic files sent by the user such as: editing texts, cropping images, deleting or adding elements, etc.
To guarantee a high quality standard, Legnosistemi srl may consider non-compliant graphic files received in jpg, tiff or png formats smaller than 150 dpi, or even reject files included in the formats: .doc, .docx, xls, ppt or others formats not suitable for professional printing. In case of non-compliance with the file sent, Legnosistemi srl will block the order. In this event, the user will be notified via e-mail and invited to send a new file again with consequent postponement of the delivery date.
2.7.4 Colors
Legnosistemi srl uses a palette of predefined colors for orders, defined as "standard". If the customer wants a specific color, he can request it during the pre-order phase, communicating the relevant color code if available. The final color tone may differ to a variable extent, depending on the different monitor settings used for viewing. The same goes for the "real" application of the colour, the shade of which may vary with respect to the material on which it is applied (based on the background colour, porosity of the material itself, etc.) and the coloring method used (e.g. opaque / glossy / lacquered / uv printing etc). Any discrepancies in the color indicated compared to the final color of the display does not constitute a reason for returning or replacing the goods or for a dispute. Before proceeding with the order, the customer must take note of these characteristics.
- PRICES AND SHIPPING COSTS
3.1 Prices and shipping costs
3.1.1 The prices of the Products (hereinafter, the "Prices”) are those indicated on the site, while they may vary based on the quantities requested. The final cost of the products and shipping costs, always borne by the customer, will be defined in the estimate phase,
3.1.2 Prices are all exclusive of VAT, unless otherwise indicated. The Prices of the Products can be updated by Legnosistemi srl, which reserves the right to modify the Prices at any time, so in any case the Price indicated in the order confirmation ratified by Legnosistemi srl will prevail.
3.1.3 If, due to an error, the Price indicated on the Site is lower than the correct selling price of a Product, Legnosistemi srl will contact the Customer to verify whether the latter still wishes to purchase the Product at the correct, albeit higher, price. . If the Customer does not confirm the Order, the latter will be cancelled.
- BILLING AND PAYMENT CONDITIONS
4.1 For purchases on this site the invoice will be processed and sent at the same time as the order is paid.
The electronic invoice will be sent via the exchange system using the recipient code or certified email address indicated by the customer. In the event that the customer is not obliged to use electronic invoicing, a tax document in PDF format will be sent via email.
4.2 The Customer can use a VISA, Mastercard, American Express, Postepay and Paypal credit card for payment, or a bank transfer.
4.3 The Price of the Product ordered will be charged immediately. In the event that, for any cause or reason, the debiting of the amounts owed by the Customer proves impossible, the sales process is automatically canceled and the sale automatically terminated.
4.4 In the event that the customer chooses the bank transfer, he must send by email with a copy of the receipt as proof of payment. However, processing times must be calculated from the day of verification of receipt of the payment confirmation (generally 2-3 working days) on our current account. Legnosistemi srl reserves the right to cancel the order if no communications arrive within 10 working days of the order.
4.5 Legnosistemi srl reserves the right to agree personalized payment terms with the customer in the case of large quantity orders.
- SHIPPING AND DELIVERY
5.1 The delivery of the Products will be carried out to the address indicated by the Customer, via a courier appointed by Legnosistemi srl, with costs borne by the customer.
5.2 Unless otherwise specified, the products are shipped after 2-3 working days and delivered by courier within 48 hours, except islands and remote areas. The shipping deadline begins from the moment of payment verification and is to be considered a simple estimate.
Compliance with the above deadlines is subject to the correctness of the data entered by the Customer and is independent of unforeseen events not attributable to Legnosistemi srl
5.3 The Products will be delivered by Legnosistemi srl by means of a courier chosen by the latter and the transfer of the risk relating to loss or damage to the Products is transferred to the Customer when the goods are delivered to the Customer or to a third party by him designated. The delivered Products will remain the property of Legnosistemi srl until the Customer has made payment including any additional costs.
5.4 At the time of delivery the Customer must inspect the external packaging of the Product and, if he/she verifies its non-integrity, he/she must refuse the courier the packages in their entirety and contact Legnosistemi srl providing proof of the non-integrity of the package or the customer can decide to accept the package noting to the courier the reservation of control for any damage found after opening the package.
- WITHDRAWAL
6.1 Exercise of withdrawal (right of withdrawal).
6.1.1 The Customer, a natural person acting for purposes unrelated to his professional (or entrepreneurial, commercial, artisanal) activity and therefore falling within the definition of consumer pursuant to the Consumer Code, may exercise the right of withdrawal within 14 (fourteen) days from the acquisition of physical possession of the Products, by the Customer or a third party, other than the carrier and designated by the Customer, without any penalty and without having to provide any reason, accruing the right to reimbursement of the entire Price paid, subject to the specified limitations right away; this clause does not apply to customized products.
The Customer may exercise the right of withdrawal by contacting Legnosistemi srl.
6.1.2 Legnosistemi srl will promptly communicate to the Customer confirmation of receipt of the withdrawal exercised by the Customer.
6.1.3 Exceptions to the right of withdrawal.
In the case referred to in art. 6.3.4 below, i.e. personalized and/or opened and used products and no longer sealed, the right of withdrawal is excluded.
6.2 Refund.
6.2.1 In the event that the right of withdrawal is exercised by the Customer within 14 (fourteen) days in accordance with the provisions of this article, Legnosistemi srl will refund the sums paid by the Customer or to a reduced extent (in the cases set out below) , within the following 14 (fourteen) days from the date of receipt of the notice of withdrawal. Legnosistemi srl reserves the right to withhold the refund until it has received the Products or until the Customer has demonstrated that he has sent the goods back, depending on which situation occurs first.
6.2.2 Legnosistemi srl will make the refund using the same means used by the Customer for the initial payment or otherwise at its discretion.
6.3 Return of the Products subject to withdrawal, expenses and limitations on reimbursement.
6.3.1 The Customer must return the Product(s) to Legnosistemi srl within 14 (fourteen) days from the date on which he exercised the right of withdrawal at the Legnosistemi srl factory in Santeramo in Colle (Ba) at Via Vecchia per Cassano left For the purposes of compliance with this deadline, the date of shipment of the Product(s) will prevail. Except for the cases referred to in articles 6.3.2, the sole direct cost of the return is borne by the customer.
6.3.2 Sealed products. In the event that the Customer exercises the right of withdrawal and the Product has not yet been opened and is therefore sealed, Legnosistemi srl will return the entire Price paid excluding, as mentioned, the direct cost of the return.
6.3.3 Products opened but not used and still intact. In the event that the Customer exercises the right of withdrawal and only the external packaging has been opened but the Product has not yet been used or assembled, the Customer must contact Legnosistemi srl which will return the Price paid (with the clarifications and conditions also of indicated below), but, also in this case, not the direct cost for the return, which will therefore be borne by the Customer. The returned product will be inspected by the returns department. The product must be returned complete with all the pieces received in the original and intact packaging. If the returned object shows signs of wear or is missing one or more pieces, the customer will be charged a restocking cost equal to 10% of the value of the product purchased, unless a higher charge is made, specifying that the refund of the Price is subject to the aforementioned checks .
6.3.4 Used or customized products. In the event that the Customer has already used the product or has damaged it even slightly, the Product cannot be returned and the Price paid will not be refunded. All personalized and/or tailor-made products with logo and/or colors of any type including the glossy finish alone cannot be returned. Pursuant to art. 47, paragraph 2, of the Consumer Code, the provisions relating inter alia to the right of withdrawal do not apply to contracts negotiated away from commercial premises on the basis of which the consideration that the consumer must pay is less than 50 euros (so-called Contract of modest size.
- PRODUCT WARRANTY
7.1 For displays produced by Legnosistemi srl made of plexiglass, forex and wood of variable thickness based on the model (with the exception of some elements such as perforated panels, hooks, wheels or other accessories), in such cases, unless otherwise indicated on the sheet product, the pieces of each display (crowner, sides, shelves, etc.) have a squared edge defined as "sharp edge", i.e. not beveled. For reasons also linked to the natural essence of the production material, the products may present imperfections (such as grain, knots and variations from batch to batch, in colors and finishes as well as variations in the measurements and weight of the packaging. Furthermore, differences may be found in the parts of the same display, such as: flexibility, porosity, cleaving, homogeneity, appearance and change, which could be appreciated by touch or visually. The differences indicated above are not such as to significantly modify the products themselves and do not constitute a reason for returning or replacing the goods or for disputes due to variations in the volume of shipments. Before proceeding with the order it is necessary to take note of these characteristics.
7.2 In relation to the Products, Legnosistemi srl provides all the guarantees provided for by the Consumer Code, where applicable, providing the Customer with a legal guarantee on the Product for any lack of conformity as per the Consumer Code.
7.3 In any case, the use of the Product which does not conform to that of the Product and to any information sheet provided by Legnosistemi srl is not covered by the warranty.
7.4 Any notification of a lack of conformity of the Product must be presented together with proof of purchase of the Product from Legnosistemi srl (Order Confirmation ratified by Legnosistemi srl and related invoice).
7.5 The report of a lack of conformity must be sent by the Customer no later than 14 days from the date on which the lack of conformity was found, by registered mail. ar at the registered office of Legnosistemi srl or by certified email: woodsistemi@legalmail.it
7.6 Legnosistemi srl will promptly communicate to the Customer the receipt of the report and the methods through which to return or make the Product available.
7.7 Legnosistemi srl will carry out quality controls to verify the actual non-conformity of the Product and will provide feedback to the Customer via email to the address provided during the registration process on the Site.
7.8 In the event of ascertained non-conformity of the Product and compliance with the terms referred to in the previous point 7.5, Legnosistemi srl will reimburse the Customer for the shipping costs incurred for the return of the non-compliant Product and, at no cost to the Customer, to repair the Product or replace it with a new Product; in this latter case, the non-compliant and replaced Product will remain the property of Legnosistemi srl
7.9 The aforementioned refund will be made by Legnosistemi srl using the same means used by the Customer for the initial payment or another method of his choice.
7.10 The consumer is responsible for handling the goods other than that established and/or necessary for the nature, characteristics and functioning of the same and in this case the guarantee will be void.
- RIGHTS, INFORMATION, PROHIBITIONS AND APPLICABLE LAW.
8.1 Unless express and specific written declaration by Legnosistemi srl, all information published on the Site is protected, as regards use, reproduction and total and partial diffusion, by exclusive intellectual property, patent or trademark rights belonging to Legnosistemi srl itself,
8.2 The Customer is not granted any right to economic exploitation of such information.
8.3 The Customer undertakes to indemnify and hold Legnosistemi srl harmless from all complaints, requests for compensation for damages, liability, legal proceedings and any other prejudicial consequence (including legal expenses) deriving from the violation of third party rights such as, for example, for example, copyrights, trademarks, patents and other intellectual and industrial property rights, unfair competition and defamation, for which the Customer is responsible when using the Site.
8.4 To the extent permitted by applicable law, Legnosistemi srl is not responsible for losses or damages suffered by any person which may derive directly or indirectly from the use of the Site or the use of the products sold.
Neither Legnosistemi srl, nor any third parties who have supported Legnosistemi srl in the preparation of the Site, will be responsible:
– for any damage or viruses that may affect the user's IT equipment as a result of accessing, using or browsing the Site or downloading Information;
– for damages resulting from access or inability to access, use or inability to use the Site or from having relied on the information contained therein.
To the extent that the liability of Legnosistemi srl is excluded or limited, this also applies to the personal liability of its employees, legal representatives or auxiliaries.
8.5 The sale of the products offered is only for end customers. Their resale is strictly prohibited. Resale of the Customer's account is also strictly prohibited.
In the event of one or more violations of the provisions of this article, Legnosistemi srl reserves the right to block or delete the account created by the Customer.
8.6 The Products can be purchased on the Site only by adults.
8.7 Legnosistemi srl will process the Customer's personal data as contained in the Privacy Policy.
8.8 These General Conditions are governed by and must be interpreted in accordance with Italian law. If the Customer is a consumer (and only in this case, with express exclusion of any other category and/or company), for all disputes arising from the interpretation or execution of the General Conditions and/or an Order the competent court of the place of residence or domicile of choice of the consumer.
8.9 Failure by Legnosistemi srl to exercise any right provided for in the General Conditions towards the Customer does not represent a waiver by Legnosistemi srl to take action against the Customer for the violation of the obligations and commitments undertaken by the latter pursuant to these Conditions General.
8.10 Legnosistemi srl reserves the right to modify the General Conditions at any time. The new conditions contained in the updated version of the General Conditions will be effective from the moment of publication on the Site and will apply only to Orders issued by the Customer after the date of publication of the new version, unless the changes made are required by applicable legislation or by the authorities. competent.
8.11 If some of the provisions of the General Conditions prove to be null or invalid, this fact will not affect the validity of the other provisions.